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Our Return & Refund Policy template lets you get started with a Return and Refund Policy agreement. This template is free to download and use.
According to TrueShip study, over 60% of customers review a Return/Refund Policy before they make a purchasing decision. It's the single most important agreement your e-commerce store needs to have as it can affect your retention rate.
A Return and Refund Policy is the agreement where you inform customers about your policies regarding returns and refunds.
It usually includes the following pieces of information:
Most e-commerce stores should have a Return or Refund Policy. This includes retail stores as well.
Customers must be informed about their rights to refunds. This "policy" is the page where businesses inform customers about their policy on return and refunds.
The Policy is part of the 3 legal agreements your e-commerce business should have:
Your Return Policy or Refund Policy should include at least the following sections:
If you sell digital products, the Policy should include the following sections:
The best Policy you can have is the simplest one. Here's what a policy based on the above tips will look like:
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.